Frequently Asked Questions
What types of documents do you translate?
We translate a wide range of materials including contracts, marketing collateral, operating procedures, websites, travel brochures, and more - specialising in hospitality, travel, corporate, and marketing content.
Which languages do you work with?
Our core specialisations are in Spanish, Italian, and French, but we also work with a trusted network of linguists for other major European languages. Let us know what you need!
Do you use machine translation tools like Google Translate?
No. All of our translations are completed by qualified, human linguists to ensure nuance, tone, and cultural accuracy are preserved.
Can you handle urgent or last-minute requests?
Yes, we do offer expedited services depending on availability and the size of the project. Get in touch and we’ll do our best to accommodate your timeline.
What industries do you specialise in?
We specialise in Hospitality, Travel & Tourism, Corporate Communications, and Marketing, with experience in recruitment and technical sectors as well.
How do you ensure translation accuracy and quality?
Each project is assigned to a translator with relevant industry experience. All work goes through a two-step QA process that includes proofreading and consistency checks.
How do you price your services?
Pricing depends on word count, language pair, and turnaround time. We’re happy to provide a tailored quote once we’ve reviewed your material.
How do I submit documents for translation?
Once you have been assigned a translator, you can email them your documents. We accept most file types including Word, PDF, Excel, and more.
Is my content kept confidential?
Absolutely. We treat all client materials with the utmost confidentiality and are happy to sign NDAs upon request.
Do you provide localisation as well as translation?
Yes. We don’t just translate words - we adapt tone, idioms, and messaging to suit your target audience and market.
Are your services insured or protected in any way?
Yes. We hold Professional Indemnity Insurance with £1 million in cover, offering peace of mind and assurance that your projects are protected. This reflects our commitment to professional standards and responsible service delivery.
